Shipping policy

Shipping Policy

 

Thank you for shopping with Royal Lamps. Every lamp we sell is a real object someone poured, cured, sanded and polished by hand, not something pulled off a shelf - and we want the experience of waiting for it, and then plugging it in for the first time, to feel worth it. Please take a moment to read how, when and where we ship.

 

Order Processing and Shipping Times

Please allow 2 to 5 weeks in total from the date you place your order for your lamp to arrive. Your order is packed and handed to the carrier within 1 to 2 business days of purchase - the rest of that window is the part most stores don't tell you about: the actual making of the piece. Every scene inside the resin is hand-poured and cured before it can be sanded, polished and boxed, and that process simply takes real time. We would rather tell you that up front than promise something faster and disappoint you.

 

Please read this part carefully. Because each lamp is made to order rather than pulled from pre-made stock, the timeframe above is our honest best estimate, not a guarantee down to the day. Curing times, batch scheduling, and carrier transit can occasionally push a delivery beyond the window shown at checkout. This is a normal and expected part of buying a handmade, made-to-order item - it is not a sign that anything has gone wrong with your order. A delivery that runs later than the estimate shown at checkout is not, by itself, grounds for a chargeback or a payment dispute - the order is still being fulfilled, and a chargeback filed while a handmade item is still in production only slows down the very people trying to finish and ship it. If your order is running later than you expected, please reach out to us directly first. We would always rather talk it through, give you a real update on where your piece is in the process, and - if we genuinely can't deliver - work out a fair refund with you directly, than have you go through your bank. We take that seriously and we follow through on it.

 

Order Tracking

Once your lamp ships you'll receive a confirmation email with tracking. Please allow a day or two after that email for tracking to update in the carrier's system - this is normal and not a sign of a lost package. If tracking hasn't moved after several business days, contact us and we'll look into it with you.

 

Shipping Rates

Shipping costs, if any, are calculated and shown at checkout before you complete your purchase - no surprises added afterward. Any free or discounted shipping we're running at the time applies automatically when your order qualifies.

 

Shipping Destinations

We ship worldwide. Availability, rates, and delivery estimates vary by destination and are shown at checkout before you pay.

 

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. Once a lamp has shipped we can't reroute it, and we can't take responsibility for a delay, loss, or return caused by an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we'll do what we can to help reship it, though additional shipping costs may apply.

 

Lost, Delayed, or Damaged Packages

Once your order leaves our workshop it's in the carrier's hands. If your package is significantly delayed beyond the estimate above, or it arrives damaged, defective, or not what you ordered, contact us with your order number and a photo and we will make it right - a replacement, a repair where possible, or a refund. If a package is marked delivered but you can't find it, please check around your delivery area and with anyone else at the address first, then contact us - carriers occasionally mark a package delivered a little early.

 

Questions?

We're a real small operation, not a call center, and we'd rather hear from you directly than have you guess. Email us anytime and we'll get back to you as soon as we genuinely can.

 

Made by hand, one at a time.